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Support & Issues

Tell us what happened in ordinary language. You can type, dictate where your browser supports speech recognition, and attach several screenshots at once. Solynth creates the Jira ticket and starts the Must-Gather automatically; you do not need to enter a ticket key.

Regular member: 24-hour initial-response target Subscribed member: 4-hour initial-response target
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Open a new support issue

No internal ticketing vocabulary required. Describe what you expected and what actually happened; support staff can classify the request afterward.

You can also use the microphone on your phone's keyboard.
Up to 6 PNG, JPEG or WebP images; 5 MB each and 20 MB total. You can select several screenshots in one go.

Run the support diagnostics together. The client report is included by default after you review it. Server-side Must-Gather runs automatically with the incident and is managed by support.

Server Must-GatherRuns automatically and is attached to this incident and its Jira ticket. Support managed
Server debug tracesRestricted to authorized support/server personnel. Staff only
Client report is ready to run; server Must-Gather will start with submission.
Client debug cannot capture packets, other hosts' traffic, credentials, cookies, or the TLS certificate chain. Server diagnostics are collected by the support workflow and projected back into this incident and Jira ticket.

Your authenticated account supplies your email automatically. Passwords, cookies, tokens and credentials are not collected by this form. The optional environment report is shown to you before submission and is stored with this support record rather than attached to a long-lived profile.

All Issues

Authorized support, operator, developer and admin view. Ordinary members cannot see another member's support reports.

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